Privacy Policy
What data iVisionHub collects, why we collect it, how long we keep it, who processes payments, and how to ask for your information to be removed.
This policy explains what iVisionHub collects when you use this website or hold a subscription, why we collect it, how long we keep it, and what you can ask us to do with it. It is written to be read rather than to be technically unfalsifiable, and it applies to ivisionhub.com and to the subscription service delivered from it.
What we collect
We collect as little as the service allows. In practice that means three categories.
Account information. An email address, and the name you give us when you order. This is how we send your credentials, how we recognise you when you contact support, and how we match a payment to a subscription.
Support conversations. Messages you send us on WhatsApp, Telegram or email, including any screenshots you attach. These are kept while your subscription is active so that a second conversation does not start from zero.
Technical logs. Our delivery infrastructure records connection events: an IP address, a timestamp, and which node served a stream. These exist to detect credential sharing and to diagnose faults. They are not used to build a profile of what you watch, and they are not sold or shared with advertisers.
What we do not collect
We do not store card numbers. Payments are processed by a third party processor which handles card data under its own compliance obligations, and we receive only a confirmation that a payment succeeded.
We do not run advertising trackers, behavioural profiling scripts or third party analytics that follow you across other websites. This site loads its fonts from our own server rather than from a font network, so no third party sees your visit.
Why we are allowed to hold it
Account information and support conversations are processed to perform the contract you entered into when you subscribed. Technical logs are processed under our legitimate interest in keeping the service secure and working, balanced against the fact that they are short lived and not used for profiling.
How long we keep it
Account records are kept for the life of the subscription and for twelve months afterwards, so that a returning customer does not have to be set up from scratch and so that we can answer a billing query. Support conversations are kept for the same period. Technical connection logs are rotated within thirty days.
Who else sees it
Our payment processor, for the purpose of taking payment. Our email provider, for the purpose of delivering your credentials. Our hosting and delivery providers, who hold the infrastructure the service runs on. None of these parties receives your data for their own marketing purposes.
We do not sell personal data. If we were ever compelled to disclose information by a valid legal order, we would comply only to the extent required.
Cookies
This website sets no advertising or analytics cookies. WordPress may set a session cookie if you log in to an administrator account, and your browser may cache static files such as the stylesheet and fonts. Nothing here follows you off the site.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct anything inaccurate, or ask us to delete your account record entirely. Deletion ends any active subscription, because the credentials are the account. Requests are answered within thirty days and there is no charge.
Write to us at the support email address and say what you want done. We may ask you to confirm the request from the email address on the account, which is the only practical way we can verify that a request is genuinely yours.
Children
The service is not directed at children and we do not knowingly hold information about anyone under sixteen. Adult content categories can be removed from any line on request, and most players support a category level PIN.
Changes to this policy
If this policy changes materially we will update the date shown above and, where the change affects how we handle existing data, tell subscribers by email. Small clarifications are made without notice.
Contact
Questions about this policy, or a request under it, go to the support email address listed on the contact page.
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